More Than Reasonable

Rethinking adjustments for the future of inclusive work

More Than Reasonable is a UK-wide research and policy project bringing together evidence, lived experience, and practical tools to help employers, policymakers, and educators build workplaces where adjustments actually work.

This is the most comprehensive review of reasonable adjustments in the UK to date.
It cuts through decades of fragmented data, inconsistent practice, and failed systems to show what needs to change, and how to change it.

5 A4 front pages of the white paper and the supporting 4 packs.

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Identified Gaps and Reccomendations

  • Gap One

    Ambiguity around what counts as a “Reasonable Adjustment”.

    Recommendation: Clarify the interpretation of reasonableness through evidence, guidance and standardisation.

  • Gap Two

    Lack of clear and transparent reasonable adjustment policies and procedures.

    Recommendation: Develop person-centred, standardised internal policy guidance for businesses and sector-specific templates.

  • Gap Three

    Limited monitoring and data collection on adjustment requests and workforce outcomes.

    Recommendation: Develop robust, intersectional monitoring frameworks and tools for adjustment and workforce data collection.

  • Gap Four

    Limited economic evidence on the costs and benefits of reasonable adjustments beyond initial purchase.

    Recommendation: Strengthen the economic evidence base through ROI studies and sector-specific analyses.

  • Gap Five

    Limited sector-specific evidence on effective adjustment practices.

    Recommendation: Conduct sector-based trials and evaluative studies to identify what works.

  • Gap Six

    Limited cross-sector research to identify distinct barriers and solutions vs transferable practices.

    Recommendation: Conduct comparative cross-sector studies and strengthen pathways for shared learning.

  • Gap Seven

    Limited evidence on barriers, needs, and effective adjustment support for SMEs (Small Medium Enterprises).

    Recommendation: Conduct targeted SME research and pilot tailored support and peer learning models.

  • Gap Eight

    Insufficient support and evidence on reasonable adjustments for self-employed Disabled people.

    Recommendation: Develop tailored research, guidance, and policy solutions for self-employed Disabled workers.

  • Gap Nine

    Siloed studies and a lack of joined up thinking pan-sector, resulting in repeated research and lack of awareness for research with the potential for high-impact.

    Recommendation: Develop a central, open-access database to consolidate research and practice on the topic of reasonable adjustments.

  • Gap Ten

    Limited evidence on what makes Disability ERGs (Employee Resource Groups) effective, safe, and high-impact.

    Recommendation: Identify best practice for effective ERGs and develop guidance for safe, well-resourced delivery.

  • Gap Eleven

    Limited and inconsistent disability training provisions across EDI in the workplace.

    Recommendation: Map current disability inclusion practice and build an evidence base to strengthen training, standards, and sector knowledge.

  • Gap Twelve

    Limited qualitative and intersectional evidence on disabled workers’ preferences and experiences.

    Recommendation: Conduct qualitative, lived-experience-led, and intersectional research to inform policy and practice.

  • Gap Thirteen

    There is a disconnect between existing evidence on adjustments and public/organisational awareness.

    Recommendation: Increase accessible communications on adjustment best-practice and incentivise businesses to engage in this conversation.

  • Gap Fourteen

    Lack of longitudinal evidence on Disabled employees’ career trajectories and the impact of access to adequate reasonable adjustments.

    Recommendation: Conduct longitudinal and linked-data studies to understand reasonable adjustment impact over time.

  • Gap Fifteen

    Adjustment systems are not future-proofed for emerging technologies, new work models or shifting policy landscapes.

    Recommendation: Build evidence and infrastructure to future-proof reasonable adjustment integration across technology, skills, and system design.

  • Gap Sixteen

    Limited practical guidance on how AI can improve recruitment, onboarding, and retention of Disabled workers.

    Recommendation: Research, test, and develop best-practice practical guidance on AI-enabled recruitment and retention processes that improve access for Disabled people.

Are you working on an identified gap?

Are you thinking about starting a project to look at one of them?

Keep us in the loop!

We would love to chat with you about your ideas and projects, whether thats supporting you in turning the project into a reality; bringing in our subject matter expertise; joining forces for funding or developing together as knowledge partners.

Or maybe you’re working on, or already have worked on one of the gaps identified already? We would love to be kept up to date on any and all research, projects and pilots related to reasonable adjustments.

We have so much to learn from each other, across sectors, industries and focus areas. Make sure as many people know about your work on reasonable adjustments by keeping us in the loop.

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Meet the authors

Rachael is a white woman in her early 30s with long brown hair and blue eyes. She is wearing a long sleeve black top, and smiling softly at the camera

Rachael Mole CF

Lead Author.

Rachael Founded Moleworks Solutions in 2023 with a big idea: create a home for project management and research where accessibility runs through everything as
a golden thread. She holds a Public Appointment at the Department for Transport advising on accessibility, is a trustee of Sounddelivery media, and sits on the Board of Directors of Patchwork Hub. She is a sought out subject matter specialist on reasonable adjustments; creating accessible and equitable cultures in organisations; and the risk vs benefit of AI in the workplace. She works across sectors and industry. Leading through the lens of international research, operational knowledge, and lived experience of disability and neurodiversity.

Roxane Lavanchy

Portrait of Roxane, a white woman in her 30s with ginger-blond, wavy hair styled in a bob with a fringe. She is wearing round tortoiseshell and gold glasses, gold earrings, a white T-shirt, and a lime green blazer.

Research Associate.

Roxane Lavanchy (she/her) is an independent consultant, facilitator, and researcher whose work sits at the intersection of  lived experience involvement and Equity, Diversity, and Inclusion (EDI) training and consultancy. Her approach is values-led, collaborative and nuanced – rooted in social justice, integrity, community, and curiosity. Her expertise is informed by her academic background in International Relations, Communications, Media, and Culture, as well as hands-on experience in the Disabled-led sector, participatory research, EDI consultancy and grassroots organising. It is also deeply shaped by her own lived experience of migration, sexism, disability, and neurodiversity. A proud Disabled and neurodivergent woman who has navigated barriers across education, work, and healthcare, she brings practical and evidence-based insights into how services can be made more accessible, inclusive, and responsive to the people who use them.

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Laura Gonzalez 

Research Associate.

Laura Gonzalez is a legal and policy researcher who analyses the intersection of technology, inclusion and human rights. She delivers policy outputs and governance frameworks that help institutions operationalise inclusion and accountability. Through university-led consultancies, she has conducted research for the World Health Organisation and the European Commission, and has contributed to shaping Colombia's national digital inclusion policy with the Communications Regulatory Commission. She previously lectured on digital regulation, supervised junior research teams, and authored multiple publications on digital governance and inclusion at the Universidad Externado de Colombia. Laura completed a Master of Laws at University College London, supported by a merit-based scholarship, and is a Colombian-qualified lawyer.